I have had this door for 15 years and it is still works perfectly. I have had minor issues over the years but one call to the company and it is resolved quickly. Their customer service is fantastic. This door is still going strong after 5 dogs and I love it so much when I moved I brought it with me to the new house. I must say this door is well worth the money.

This is an AWESOME dog door solution. We purchased ours in 2011 and it works great. INSTALLATION: I’m not handy so we had a carpenter install the door. It wasn’t a problem for him. We live in an old house so rather than cut the original 1920 door, we bought a door from Home Depot. TRAINING OUR DOGS:: It didn’t take long for our dog to learn how to exit the house and reenter the house. WHY I LIKE IT; Versus a flappy cheap plastic door…this has two major advantages (1). More secure. For a large door, a flappy door can be easily broken into (just crawl in!) where this door would require force and would set up an alarm, and (2). Very weatherproof. The seal is tight, so hot air (summer) and cold air (winter) doesn’t continuously lead in. So there is a comfort and a cost savings factor. DURABILITY: In 7 years (Our dog uses the door about 5x a day, so that is about 13,000 up/downs!) we have had 3 issues. The incredible customer service person (Deidre, who has worked there for about 20 years) is extremely knowledgeable. She walked us through one problem in less that 5 minutes. She helped us fix another problem which took about 20 minutes. And the third issue required a new circuit board which under warranty was free (and out of warranty about $80) and once we received it, took about 15 minutes to install. My wife and I used to work at Purina for 17 years and 12 years respectively, so we know alot about dogs and cats. Our jusdgement is this door, although costly up front, is very well worth it. Don’t know the life of the door, but I would expect it to be longer than the 7 years we have had it. So if it good for 15 years, it costs about $120/year.